Last updated on September 20, 2020


Terms and Conditions, T&C

The rules and regulations for using Joulix website are described on this page. When you (customer) visit and browse our website, assuming that you have accepted our terms and conditions (if you do not accept), you can continue browsing, but some functions of our website will not work properly.


We employ cookies on our website so when you open our web page, a pop-up asks you to agree to use cookies, which is explained in our Privacy Policy page, same as other interactive websites, to allow us to regain the user’s details in each visit. Employing cookies enables the functionality of certain areas to make it easier for people to visit our website. Some of our affiliate/advertising partners may also use cookies.


Unless otherwise stated, Joulix owns and reserves all the intellectual property rights of material on our website. You may access Joulix website for your own personal use subjected to restrictions set on this page. You must not: republish our material, sell, reproduce, duplicate or copy material and redistribute our content. In order to hyperlink to our website content, it is mandatory to contact us at while some entities such as Government, search engines, news sites, and online directory distributors. We reserve the right to request removing all links to our Website if such cases happen.


Without prior confirmation, you are not allowed to create iframes around our webpages within external websites that alter Joulix website visual presentation and appearance. We do not ensure that the information on this website is complete and accurate, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer and Limitation of Liability

To the outmost limit determined by applicable law and under no circumstances Joulix is liable and excludes all warranties and conditions may impose loss and damage on visitors and customers in any way and shape when using our website or in due to purchased products.

As long as the visitors and customers browse our website free of charge, we will not be liable for any loss or damage of any nature. You assume the sole risk of using the products are sold on our website, except as defined in the return policy, we provide them ‘as is’ without warranty of any kind. This disclaimer in no way affects the term of the provider’s warranty.

Pricing and product availability

In some cases, prices and product availability may change without prior notice. We don’t warrant the content of Joulix website including product descriptions and photographs, are accurate or complete. Due to the frequent changes in the computer software market, descriptions may not express current technical information. Whilst we do our effort to provide you the most accurate, up-to-date information, occasionally, some items on our website may be mispriced, due to technical error or errors in pricing information received from our suppliers, then Joulix reserves the right to correct any error and inaccuracy at any time, change the products, their descriptions, and services posted for sale on our website, the prices, fees and charges, any promotional offers, reject, correct, cancel or terminate any order, including accepted orders for any reason, limit quantities available for sale or sold without prior notice or liability to you or any other person.

Sometimes the price of some products is not updated on our website in case of such condition if a customer orders a product, he/she have to pay the additional payment to ship their product. In case of instant delivery of digital key (Activation key) via email or other methods, as soon as leaving our stock, we consider this key as “viewed by the customer” then it cannot be refunded or return. In case of delayed delivery of digital key via email or other methods, cancellation before the delivery results in up to 5% deduction on the total amount to cover up the transaction fees. Most of our products will ship within 1-3 business days with the advertised price, but there will be exceptions, because of market fluctuations, products may not always be in stock or available. We will do our best to update you with current availability and estimated arrival dates. Some items may require a few extra days to get to our stock before they can be shipped to you.

Your Information

All information you provide on our website, including your name and email address, payment information, and transaction-related information, must be true, accurate, current, and complete. You will be solely responsible and liable for any damage, and additional costs may impose on you as a result of your false and incomplete information submission.

Refund Policy

Due to the nature of the distribution of digital products such as but not limited to antivirus and internet security license keys, eSIMs, all sales are final and we can’t offer refunds or exchanges once delivered and the product has been viewed by the customer.

Making user account

A user account on our website is necessary to fully access the website and complete the product purchase. Making a user account on our website does not grant you the right to be exceptional from terms and conditions defined on this page. We keep your log-in credential such as username and password protected and never share them with others for any reason. By signing up on our website you agree to provide all required information accurate and only information belonging to yourself. It is mandatory not to disclose your log-in credential info to others, in this case, it is your sole responsibility to impose damage or loss if occurs. It is prohibited to provide third-party information or false information on our website, in such a case when such an event is observed your account will be closed. You understand and agree that any material, ideals, or communications you share with us in any manner and for any reason will not be treated as confidential or proprietary.


You agree to compensate for the damage and loss are imposed on Joulix and related third-party providers by you related to violation of the terms determined on this page.

Order Confirmation

When you place an order and you receive our order confirmation, does not implicate our acceptance of your order, nor our obligation to sell the product you chose to buy. We always retrieve our right to do our investigation before accepting your order, we may accept, decline, or other limits on your order for any reason even not displayed during purchase process. We may impose these limits on a per-person, per-order, or any other basis. If we reject, limit, or otherwise modify your order, we will notify you via the e-mail address we have on file. If we cancel an order or part of an order that we’ve already charged, we’ll refund you the full amount or remaining amount of the canceled portion of the order.

Join Waitlist We will inform you when the product arrives in stock. Please leave your valid email address below.